Effective as of: November 11, 2024
Applies to all vistitors, users and customers of:
www.cursedfragrances.co.uk
www.cursed.co.uk
Cursed LTD, with its registered address at 4 Upper Wick Lane, WR2 5SN, is a company registered in England and Wales under company registration number 14652539.
VAT Registration No: GB461420325
Manufacturer details:
Cursed Ltd, 4 Upper Wick Lane, WR2 5SN
EU Authorised Representative details:
Easy Access System Europe
Mustamäe tee 50, 10621 Tallinn, Estonia
gpsr.requests@easproject.com
These additional policies are integral to these Terms and Conditions and should be reviewed carefully before placing an order:
Upon receipt of your order, we will promptly send an email to acknowledge it and provide an order number. If we cannot fulfill your order after this acknowledgement, we will contact you via email or telephone to inform you. The acceptance of your order will be confirmed by sending you a Dispatch Confirmation email, creating a legally binding contract between us.
Please contact us at contact@cursedfragrances.co.uk if you need information regarding your order. We reserve the right to reject any offer to purchase at any time, including if items are out of stock, if a product or pricing error is identified, if payment authorization is not obtained or if we suspect the customer of fraudulent / suspicious activity.
Cursed Ltd reserves the right to refuse any order without specifying reasons.
If you wish to modify your ordered products, please contact us. We will inform you of any changes in price, delivery timescale, or other necessary adjustments. If we cannot accommodate the change or you find the consequences unacceptable, you may only cancel in line with our terms and conditions (refer to 'Order Cancellations').
A product becomes your responsibility upon delivery to the provided address or collection point, as shown by Royal Mail tracking details (delivery coordinates / photo proof).Ownership of a Product is transferred to you upon receipt of full payment.
Products and services sold by Cursed, along with any provided samples, are for personal use only and may not be sold or resold. Product images on the site are for illustration purposes, and we cannot guarantee that device displays accurately represent the product colors. The purchase of products through the Site is restricted to individuals who can lawfully form contracts in accordance with English law.
While products are always similar in nature to how they are shown. Sometimes there will be differences in materials, colour and finishes.
You must be at least 18 years old to purchase products from our site.
When a product is sold out due to depleted ingredients or has a queue due to particularly high demand, it will only be available to pre-order. This allows you join the queue to secure your desired scent and ensure you don't miss out when it's ready. We continuously update estimated delivery times for each product to provide you with accurate information.
Predicted delivery dates are only estimates and we do not guarantee delivery by the stated date.
To confirm a pre-order, payment is required at the time of ordering.
We craft orders 5 days a week, and ship twice a week. Current estimated processing times for items not on pre-order are communicated through a site-wide message banner at the top of our website. You will also find this in your order confirmation email.
Predicted crafting (processing) times are only estimates, we do not guarantee dispatch within the stated timeframe. Should your order exceed the predicted crafting times, this does not entitle you to a cancellation and by ordering you accept that.
If you haven't received a confirmation email within 24 hours or a dispatch email within the current dispatch time (as posted on the website) after placing your order, please check your junk/spam folder and review any secondary email addresses you've used before reaching out to us.
To access the most up-to-date information about your online orders, we recommend checking the status of your recent orders by visiting your order history under Your Account. This method provides you with the quickest and easiest access to information aboutyour orders.
Once your order is dispatched, you can track its delivery status with our courier by clicking on "View all Orders."
In the event that the tracking information confirms delivery, but you cannot locate the delivered package, please take the following steps before contacting us:
Please note: Some carriers may not provide tracking information for up to 24 business hours after the order has been shipped.
All of our products are hand-crafted to order. As a result all orders are final and we reserve the right to refuse cancellation of any order, starting from the point of its inception.
We do not accept returns or exchanges for any of our products, including but not limited to cases of personal preference or dissatisfaction with the scent profile. By placing an order, you acknowledge and agree to this policy.
For hygiene and quality control reasons, we cannot accept the return of opened or used products under any circumstances. This ensures that all customers receive their products in pristine condition and aligns with industry standards.
We do however understand that personal circumstances may require order cancellations and if we haven't started crafting your order, we will usually accomodate your request. Please email us at contact@cursedfragrances.co.uk with your order number as soon as possible, and we will make every effort to do so.
If we do choose to approve a cancellation request, a reasonable cancellation fee may apply to cover payment processing fees that we have been charged, and admin / handling time incurred with your order. This will usually be between £1.00 & £5.00, and will be deducted from your refund. Please note that orders placed with Klarna & ClearPay will incur a larger cancellation fee in line with their increased payment processing fees.
We reserve the right to cancel any order or a portion of it for the following reasons:
If your order is cancelled, you will receive an email notification informing you of the cancellation. You will be refunded for any cancelled items. For inquiries regarding a cancelled order, please contact us at contact@cursedfragrances.co.uk, including your order number.